If you think we’re doing something right, let us know. If you think we could improve, let us know.

If you want to tell us what we’re doing well you can:

• Leave a note in the Feedback Book in reception
• Email info@lwchc.org.au or the manager on Roxanne@lwchc.org.au to let us know
• Include your comments on the regular client survey or evaluation forms you will be given if you attend groups, talks and other health education sessions
• Tell your friends and neighbours!

If you have a complaint about the service you’ve received:

• Ask to speak to the manager or
• Phone the manager on 9560 3011 (ext 117) or email Roxanne@lwchc.org.au

The manager investigates complaints. Your views, including complaints, are an important part of our learning and help provide the best environment possible for health and wellbeing. If a complaint you make is not resolved to your satisfaction, you may wish to contact:

Health Care Complaints Commission
T: 9219 7444
http://www.hccc.nsw.gov.au/

NSW Ombudsman
T: 9286 1000
http://www.ombo.nsw.gov.au/

Feedback is taken seriously and is often used to help us reflect on how we can improve.